Orders not Received:

No refunds if the tracking information shows the order is delivered.
1) If you do not receive the package, a non-delivery certification issued by the local post office is necessary.

2) Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.

Damaged Products:

Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
1)  For damaged packing boxes, we cannot offer any refunds or other after-sale services

2)  For ordinary products, customers shall notify within 5 days after packages are delivered.


Incorrect or Missing Products:

a. For incorrect products, we will offer a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., we will offer a refund or resend if you provide proof of incorrect product.

Orders Cancellation:

For orders cancellation, we offer a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, private inventory orders cannot be canceled, as it is special products and only available for you.